Terms of Service

General IT Solutions (ABN 58 516 964 436) · Effective / Last Updated: 28 July 2026

These Terms of Service (“Terms”) govern your use of the website generalitsolutions.com.au and the technical support services provided by General IT Solutions (ABN 58 516 964 436) (“we”, “us”, “our”).

By accessing our website, submitting an enquiry, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Us and Our Services

General IT Solutions provides general IT technical support services for individuals and small businesses. Services may include remote support, on-site support, troubleshooting, hardware/software advice, and related IT assistance.

We reserve the right to decline any engagement at our discretion.

2. Engaging Our Services

• When you request support (via website form, email, phone, or other means), you provide accurate and complete information.
• We will confirm the scope of work, estimated time/cost (where possible), and any special conditions before commencing paid work.
• For remote support, you must grant us the necessary access and remain available to assist if required.
• You remain responsible for backing up your data before any work begins. We strongly recommend you create a full backup of important files and systems.

3. Fees and Payment

• Fees will be quoted or agreed before work starts (hourly rates, fixed-price jobs, or other arrangements).
• Payment is due as specified in the quote or invoice (typically on completion or as otherwise agreed).
• We accept payment by the methods listed on invoices or our website.
• Late payments may attract interest or recovery costs where permitted by law.
• All prices are in Australian dollars and inclusive of GST unless stated otherwise.

4. Your Responsibilities

You agree to:

• Provide accurate information and reasonable cooperation.
• Ensure you have the legal right to grant us access to any devices, accounts, or systems.
• Maintain your own backups of important data.
• Not request or use our services for any unlawful purpose.
• Comply with all applicable laws when using our services.

5. Remote Access and Data

During remote or on-site support we may need temporary access to your devices, systems, accounts, and files. We will only access what is reasonably necessary to perform the requested work.

We do not claim ownership of your data. We will not intentionally copy, store, or disclose your personal files beyond what is required to deliver the service, except as required by law or with your consent.

You acknowledge that technical support work carries inherent risks (including data loss or system issues). We will take reasonable care, but we cannot guarantee that no issues will arise.

6. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable laws that cannot be excluded.

Where our services are supplied to a consumer and a guarantee under the ACL applies, our liability for a failure to comply with that guarantee is limited (at our option and where permitted) to resupplying the services, or paying the cost of having the services resupplied.

7. Disclaimer of Warranties

To the maximum extent permitted by law (and subject to the Australian Consumer Law):

• Our services are provided on an “as is” and “as available” basis.
• We do not warrant that services will be uninterrupted, error-free, or that any particular result will be achieved.
• We do not warrant that we can fix every issue or that work will be free from further problems.

8. Limitation of Liability

To the maximum extent permitted by law (and subject to the Australian Consumer Law):

• We are not liable for any indirect, incidental, special, consequential or pure economic loss (including loss of profits, data, business or opportunity).
• Our total aggregate liability arising out of or in connection with any engagement is limited to the fees paid by you for the specific services giving rise to the claim.
• We are not liable for any loss or damage arising from your failure to maintain adequate backups, provide accurate information, or follow our reasonable instructions.

9. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, costs or expenses (including reasonable legal costs) arising out of your breach of these Terms, your misuse of our services, any content or data you provide, or your failure to back up data or follow reasonable advice.

10. Intellectual Property

All content on our website (text, logos, graphics, etc.) is owned by or licensed to us and is protected by copyright and other intellectual property laws. You may not copy, reproduce or use it without our prior written permission, except for personal, non-commercial viewing.

Any advice, scripts, configurations or materials we create specifically for you as part of a paid engagement are licensed to you for your internal use only, unless otherwise agreed in writing.

11. Termination

We may suspend or terminate services immediately if you breach these Terms, fail to pay invoices when due, or if we reasonably believe continued engagement would be unlawful or harmful.

You may terminate an engagement by giving us reasonable notice (subject to payment for work already performed).

12. Privacy

Our collection and handling of personal information is governed by our Privacy Policy. By using our services you also agree to the Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on our website with a revised effective date. Continued use of our website or services after changes constitutes acceptance of the updated Terms. Material changes affecting existing engagements will be notified where reasonably practicable.

14. Governing Law

These Terms are governed by the laws of Australia (and the state or territory in which the services are primarily provided). Any disputes will be subject to the exclusive jurisdiction of the Australian courts.

15. Contact Us