Privacy Policy

This Privacy Policy explains how we collect, hold, use, disclose and otherwise manage your personal information when you visit our website or use our Services.

1. What personal information we collect and hold

We only collect personal information that is reasonably necessary for our functions and activities. This may include:

Information you provide directly

• Name, email address, phone number, business name and address.
• Details of the IT issue or support request, device information (make, model, operating system, serial numbers where relevant), and any credentials or access details you choose to provide for remote support.
• Payment and billing information (processed by third-party providers; we do not store full payment card details).
• Content of correspondence (emails, contact forms, support tickets, phone notes).

Information collected automatically

• IP address, browser type, device type, operating system, pages visited, referring URLs and similar technical data via server logs and analytics.
• Cookies and similar technologies (see section 5 below).

Information arising from service delivery

• During remote or on-site support, our technicians may need to view system settings, logs, installed software, network configurations and (only as necessary to perform the requested work) files or data on the device. We do not intentionally browse personal files beyond what is required for the engagement and do not retain copies of client data longer than necessary.

We do not generally collect sensitive information unless it is voluntarily provided and reasonably necessary. We do not knowingly collect personal information from children under 15 without appropriate parental/guardian involvement. Our Services are not directed at children.

2. How we collect personal information

We collect personal information:

• Directly from you when you submit a contact form, request a quote, email or call us, or engage our Services.
• Automatically when you use our website (cookies, analytics, server logs).
• From third parties only where reasonably necessary (e.g. referrals), and we take reasonable steps to ensure you are aware of the collection.

3. Purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes that are reasonably necessary for our business, including:

• Responding to enquiries and providing quotes.
• Delivering IT technical support services (including remote access and on-site work).
• Communicating with you about your support requests, service status, invoices and related matters.
• Operating, securing and improving our website and Services.
• Analysing website usage and performance.
• Managing our business (including accounting and professional advice).
• Complying with legal obligations and protecting our rights, safety and property.
• With your consent (or where otherwise permitted), sending marketing emails about our Services, primarily to people in our local area. You can opt out at any time using the unsubscribe link in any marketing email or by contacting us.

4. Disclosure of personal information

We do not sell personal information. We may disclose personal information to:

• Service providers who assist us in operating our business and delivering Services. This currently includes Vercel (website hosting and deployment) and Supabase (database and backend services), plus other providers such as email platforms, payment processors (if used), remote support tools and professional advisers.
• Professional advisers (accountants, lawyers, insurers) under confidentiality obligations.
• Law enforcement or government agencies when required or authorised by law.
• Other parties with your consent or where otherwise permitted.

Overseas disclosure

Some of our service providers (including Vercel and Supabase) are located, or may store or process data, outside Australia (primarily in the United States and other countries). Where we disclose personal information to overseas recipients we take reasonable steps to ensure the information is handled appropriately.

5. Cookies and similar technologies

Our website uses cookies and similar technologies for essential functionality, analytics and to improve user experience. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. How we hold and protect personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include appropriate technical measures (access controls, secure tools) and organisational measures (limited access on a need-to-know basis and secure destruction of data no longer needed).

No method of electronic transmission or storage is completely secure. If a data breach occurs that is likely to result in serious harm, we will take appropriate steps consistent with good practice (including notification where required under the Notifiable Data Breaches scheme if it becomes applicable to us).

7. Retention and destruction

We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law. When it is no longer needed we take reasonable steps to destroy it or de-identify it.

8. Access to and correction of personal information

You may request access to the personal information we hold about you, or request that we correct it if it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity. In limited circumstances we may refuse access or correction; if so, we will explain why.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below. We will investigate and respond to your complaint within a reasonable time.

If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

10. Direct marketing and email

If we send you marketing emails we will only do so with your consent or where otherwise permitted, and primarily in relation to our local area services. Every marketing email will include a clear unsubscribe option. You can also opt out at any time by contacting us.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website (generalitsolutions.com.au) with a revised “Last Updated” date. We encourage you to review it periodically.

12. Contact us